Frequently Asked Questions

The term “Home Care” refers to home visits made by health care professionals such as Nurses and Personal Support Workers (PSWs). This form of care consists of services provided to individuals and families within their places of residence that help to promote, maintain, or restore health. Caring Touch services can come in the form of medical or non-medical care services, provided by both registered and non-registered health care professionals. Accessing our Home Care services will allow you to remain in the comfort of your own home for as long as you choose.

Caring Touch offers the following personalized care to all our clients:

• Our professional care team takes the time to get to know you as an individual so that we can properly address your home health care needs in detail.
• With a professional assessment conducted from one of our in-house nurses, we create a customised care plan that takes into account your requirements and personal concerns.
• A qualified caregiver is carefully selected to match your concerns and level of assistance.

Our professional care team is available to listen and address any concerns regarding your home health care in a prompt and professional manner.

While moving to a retirement home is often seen as unavoidable when an individual is faced with health concerns or a decline in overall health, Home Care is also a viable option:

• Your home is where you feel safe and comfortable and is also where many of your memories are.
• You are able to maintain your independence.
• By staying at home, you can avoid the high-rising cost of accommodation and food that would be incurred at a retirement home.
• Most retirement homes require that you pay for extra care by the hour, just as you would at home.
• There are many subsidies that you may be able to access for health care within your home.
• Caring Touch customizes home health care services to your personal needs and wants, available to you within your own home.

At Caring Touch, we expect a high-quality level of care from every one of our employees. Our recruitment process includes:

• Strong personal skills that will be conducive to improving our clients’ quality of life.
• Must be certified from a recognized Canadian learning institute as a Nurse, Personal Support Worker, Home Support Worker or Health Care Aide
• Experience with older adults requiring assistance with activities in daily living.
• Up-to-Date Criminal Record Check, CPR Certification, TB/Vaccinations, verified references

Yes, you are able to select the time a caregiver visits you. We will work with your schedule and preferences whether it be in the mornings, afternoons, evenings, overnights, or weekends.  You can also choose the length and frequency of your visits.

At Caring Touch, your safety and protection are our top priority. Should one of our Caregivers become ill, they are instructed to call our offices and refrain from going into work. Upon being notified that a caregiver is ill, we will call you to make alternate arrangements that suit your needs and preferences. You will more than likely have a replacement with whom you are already familiar with to fill the shift.

We communicate with designated family members as needed and as requested. We have a strict privacy policy and we take confidentiality very seriously.  From the beginning, contact protocols are outlined as well as parameters for shared information.  Family members may arrange to be notified when changes in health and routine occur.

Yes, we have a minimum to achieve staff retention and assurance that the caregiver selected for you is consistent.  A typical shift is a duration of 4 hours and we recommend 2 to 3 shifts per week.

No, our home care services include adults of all ages who require assistance, including workplace injuries (WSIB) and motor vehicle injuries (insurance companies).

We do our best to ensure consistency in care and caregiver. To achieve this, scheduling is done one month in advance and caregivers adhere to strict rules of accountability and special requests.

Yes, we offer care services in a hospital, long-term care, and all retirement communities. Caring Touch brings the care to you.